Refund policy
Cancellation
As we process orders shortly after purchase, if you wish to cancel your order for any reason, please contact us within 2 hours of placing your order at support@oliverlige.com.
We will do our best to process your cancellation request before the order enters fulfillment.
Address changes or corrections to other order information should also be requested within this 2-hour window.
Once an order has entered fulfillment or has been dispatched, cancellation may no longer be possible.
Damages and Issues
Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Visible shipping damage, incorrect items, or defects present upon delivery should be reported to us within 30 days of receiving your order.
If the item is confirmed to be damaged, defective, or incorrect, we may issue a replacement at no additional cost after evaluation.
This 30-day reporting period applies to delivery-related damage, incorrect items, and defects identified upon receipt. It does not replace or limit any separate product warranty that may apply to your watch.
For any return or product issue enquiries, please contact us at:
Exchanges
The fastest way to ensure you receive the item you want is to return the item you currently have.
Once the return is accepted, you can place a separate order for the replacement item.
Where applicable, our customer support team may provide additional instructions depending on the circumstances of your order.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification, where required by applicable law.
To be eligible for a return, your item should be in the same condition in which you received it, unworn or unused, with tags where applicable, and in its original packaging.
You may also be required to provide your receipt or proof of purchase.
To exercise this right, please contact:
Change of Mind
Except where applicable consumer law provides otherwise, we do not offer refunds or exchanges solely because a customer has changed their mind after purchase.
This may include purchases made during promotional or discounted offers.
To help customers make an informed decision, we provide product descriptions, specifications, images, and other relevant product information on our website.
If you have any questions before purchasing, please contact our customer support team.
For customers within the European Union, the 14-day cooling-off period described above applies where required by applicable law.
Orders Delayed or Stuck in Transit
Shipping delays may occasionally occur due to courier operations, customs processing, local delivery conditions, weather, or other circumstances outside our direct control.
If your order is still actively in transit, we may ask you to allow additional time for delivery before a refund or replacement is considered.
However, if a shipment has not been delivered within a reasonable period, has been confirmed lost by the carrier, or shows no meaningful tracking movement for an extended period, please contact our support team.
Depending on the circumstances, we may:
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Continue investigating the shipment with the carrier
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Issue a replacement at no additional cost
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Offer another appropriate resolution
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Provide a refund where required by applicable law or where the shipment is confirmed lost
We review delayed and lost shipment cases individually.
Please contact us at:
Refunds
Once we have received and inspected your return, we will notify you whether the refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days.
Please note that your bank, credit card provider, or payment processor may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Important Note
Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.
Where local law provides rights or remedies that are greater than those described in this policy, the applicable legal requirements will prevail.