Shipping policy

SHIPPING POLICY

Last updated: August 26, 2026

DO YOU SHIP WORLDWIDE?

Yes. Oliver Lige ships to customers in multiple countries and regions worldwide.

We offer tracked international shipping whenever available.

Shipping is currently offered free of charge unless otherwise stated at checkout.

Any applicable taxes, duties, customs charges or import fees will be handled according to the information displayed at checkout and applicable local regulations.

HOW LONG DOES SHIPPING TAKE?

Estimated delivery time:

Worldwide: 6–10 Business Days

Our 6–10 business day delivery estimate is based on the average delivery time of our orders.

Some orders may arrive sooner, while others may take slightly longer depending on the destination, local courier operations, customs processing, peak periods, weather conditions or other circumstances outside our direct control.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

PROCESSING TIMES

Orders generally require 1–3 business days to be processed before shipment.

Processing time is separate from the estimated delivery time.

Orders are generally not processed or shipped on Sundays or applicable public holidays.

Once your order has been processed and dispatched, you will normally receive a shipping confirmation email with tracking information.

HOW DO I TRACK MY ORDER?

Once your order has been shipped, you should receive an automatic email containing your tracking information or a link that allows you to follow the shipment.

Please allow some time for tracking information to become active after your order has been dispatched.

If you do not receive tracking information or believe there may be an issue with your shipment, please contact us at:

support@oliverlige.com

Our support team will be happy to assist you.

INTERNATIONAL FULFILLMENT

Oliver Lige may work with international suppliers, fulfillment centers, warehouses and logistics partners.

As a result, your order may be dispatched from a country different from your country of residence.

Orders containing multiple products may occasionally be shipped separately depending on product availability or fulfillment location.

If this occurs, you may receive more than one tracking number and the items may arrive at different times.

UNEXPECTED DELAYS

In some circumstances, delivery may take longer than the estimated timeframe stated above.

Possible causes of delays include:

- Customs clearance
- Carrier delays
- Local postal disruptions
- Weather conditions
- Peak shopping periods
- Incorrect or incomplete address information
- Destination-specific import procedures
- Other circumstances outside our direct control

If your order is still actively moving through the carrier network, we may ask you to allow additional time for delivery.

If tracking shows no meaningful movement for an extended period or you believe your order may be lost, please contact us at:

support@oliverlige.com

We will review the shipment and work with the carrier or fulfillment provider to determine the appropriate resolution.

LOST ORDERS

If a shipment is confirmed lost or has not been delivered within a reasonable period, please contact our customer support team.

Depending on the circumstances, we may:

- Investigate the shipment with the carrier
- Send a replacement at no additional cost
- Offer another appropriate solution
- Issue a refund where required by applicable law or where appropriate based on the circumstances

Each case may be reviewed individually.

DELIVERED BUT NOT RECEIVED

If tracking shows that your order has been delivered but you cannot locate the package, please first:

- Check around the delivery location
- Check with household members, reception desks or neighbors where appropriate
- Contact the local carrier using your tracking number

If the carrier confirms a delivery issue, lost shipment, or other delivery problem, please contact us at:

support@oliverlige.com

Please provide any relevant information or confirmation from the carrier.

We will review the case and, where appropriate, work with you to arrange a replacement, refund or other suitable resolution.

We are not responsible for theft or loss occurring after confirmed delivery to the correct address where responsibility may lawfully be excluded, but we will assist customers in reviewing and resolving delivery concerns whenever reasonably possible.

INCORRECT OR INCOMPLETE ADDRESS

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your:

- Full name
- Street address
- Apartment or unit number
- City
- State or region
- Postal or ZIP code
- Country
- Phone number

If you notice an error after placing your order, contact us as soon as possible at:

support@oliverlige.com

We may be able to update the address if the order has not yet entered fulfillment.

Once an order has been shipped, we cannot guarantee that an address can be changed.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional reshipping costs may apply.

If the package is returned to us or our fulfillment partner, we will review the available options with the customer.

Where permitted by applicable law, shipping or reshipping charges resulting from incorrect customer-provided information may be the responsibility of the customer.

NON-DELIVERY DUE TO CUSTOMER UNAVAILABILITY

Customers are responsible for monitoring their tracking information and making reasonable arrangements to receive their order.

If delivery cannot be completed because:

- The carrier cannot contact the customer
- Access to the delivery location is unavailable
- The customer repeatedly misses delivery attempts
- The package is not collected from a pickup location within the required period

the package may be returned, held, disposed of or otherwise handled according to the carrier's procedures.

If reshipping is possible, the customer may be responsible for reasonable reshipping costs where permitted by applicable law.

CUSTOMS, DUTIES AND IMPORT PROCEDURES

International shipments may be subject to customs processing and local import requirements.

Where taxes or duties are collected at checkout, they will be displayed during the purchase process where applicable.

In some destinations, additional charges may be imposed by local authorities or carriers.

Oliver Lige does not control customs authorities or local import procedures.

Customers are responsible for complying with applicable import requirements in their destination country, except where applicable law provides otherwise.

ORDER CANCELLATIONS AND ADDRESS CHANGES

Orders may enter fulfillment shortly after purchase.

If you need to cancel your order or modify your shipping address, please contact us within 2 hours of placing your order:

support@oliverlige.com

We will make reasonable efforts to process your request before fulfillment begins.

Once an order has been processed or dispatched, cancellation or address modification may no longer be possible.

If you have any questions about shipping, tracking or delivery, please contact:

Oliver Lige

Email: support@oliverlige.com

Website: oliverlige.com

Nothing in this Shipping Policy is intended to exclude, restrict or limit any mandatory consumer rights available under applicable law.